Customer spotlight: Tranquilidade
En esta sesión en forma de conversación, Pedro Santos, Technology and Innovation Director, y Manuel Pinto, Director of Architecture and Infrastructures, de Tranquilidade comparten sus desafíos y estrategias de IT. Conversamos sobre cómo surgió la necesidad de una plataforma de observabilidad, sobre el proceso de implementación de Dynatrace y sus beneficios. La sesión es en
Future of Customers and Consumers: Empathetic Enterprise
A capacidade das organizações para monitorizar a performance dos canais digitais é hoje fundamental para assegurar uma melhor experiência do cliente final. Durante o evento IDC Directions 2020, que orgulhosamente patrocinamos, contamos com a participação do nosso Cliente Fidelidade que mostra neste vídeo como colocaram o cliente no centro de todos os seus processos.
The future of banking
Durante o evento Digital Innovation Connection da IDC, que orgulhosamente patrocinámos, contámos com a participação do nosso Cliente Banco CTT que partilhou a sua visão sobre o futuro da banca e qual o papel da Dynatrace neste contexto.
Customer demand for digital services is skyrocketing: do more with less
Neste encontro virtual, a Dynatrace revela a sua estratégia, mostra de que forma as suas soluções podem potenciar o seu negócio –também através de uma demonstração ao vivo– e revela o seu modelo comercial de abordagem ao mercado em Portugal. José Matias, regional director da Dynatrace Iberia, Nuno Oliveira, territory manager da Dynatrace Portugal e Nuno
The Forrester Wave™: Artificial Intelligence For IT Operations, Q4 2020
In our 33-criterion evaluation of AI for IT operations (AIOps) providers, we identified the 11 most significant ones — Broadcom, Datadog, Devo, Digitate, Dynatrace, LogicMonitor, Moogsoft, New Relic, OpsRamp, ScienceLogic, and Zenoss — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals select
2020 Global CIO Report: Observability, automation, and AI are essential to digital business success
Digital transformation continues to accelerate as more of how we work, live, shop, and collaborate takes place online. As organizations undergo this digital transformation, the cloud, and specifically dynamic multiclouds, are their platform of choice. These environments, however, bring a scale, complexity, and frequency of change that is exponentially greater than that of the old
Avaya IP Office™ Subscription
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Contact centers do futuro: criar a experiência do futuro
Para a maior parte das companhias que existem, a experiência dos clientes (CX) se tornou, mais do que um grande fator diferenciador contra a concorrência, um elemento fundamental na luta pela sobrevivência em uma época de grande perturbação. A pandemia da COVID-19 colocou em evidência a importância do contact center como um pilar da experiência
The solution to unstructured data analysis
Keepler Data Tech has developed a solution based on Artificial Intelligence and Serverless technology. It is a framework composed by modules of specific software solutions and highly customisable that speeds up the development of complete software products to treat unstructured information.
Cloud Data Management Report
Technology has never been so important to a business’ success. Organizations around the world rely on a whole host of digital platforms for everything from keeping the lights on to creating ground-breaking, new offerings for customers.